Refund policy

Last updated: December 30, 2025

At Mini Magnet Company, most items are custom-made using the photos you upload. Because of this, we generally do not accept returns or offer refunds for change-of-mind purchases.
However, if there is a production issue with your order, we will make it right.

30-Day Production Issue Guarantee

You have 30 days after delivery to contact us if your order has a production problem, such as:

  • magnets arrived damaged

  • printing defect (unexpected streaks, smudges, severe discoloration)

  • wrong item received

  • clear manufacturing defects (peeling, major surface flaws, etc.)

To request help, email us at hello@minimagnetcompany.com with:

  • your order number

  • a brief description of the issue

  • photos of the item and packaging (required to approve a remake/replacement)

What we’ll do (Remakes / Replacements)

If the issue is confirmed as a production problem, we will typically offer:

  • a free remake/replacement (our preferred solution), or

  • a refund (only if a remake is not possible or reasonable)

We may ask you to confirm your shipping address before sending a replacement.

Returns

Because our magnets are personalized, we do not accept returns in most cases.

If we determine a physical return is necessary (rare), we will provide instructions and, if applicable, a return label. Items sent back without contacting us first may not be accepted.

Return address (only if instructed):
Mini Magnet Company
7735 Pangboche Trails
San Antonio, TX 78227
United States

Non-Returnable Items

  • Personalized/custom photo magnets (all made-to-order items)

  • Sale items (if discounted)

  • Gift cards (if offered)

Order Changes / Cancellations

Custom orders may begin processing quickly. Once an order is in production, we may not be able to cancel or edit uploaded photos or options. If you need a change, email us as soon as possible: hello@minimagnetcompany.com.

Refund timing (when approved)

If a refund is approved, it will be issued to your original payment method. Processing time depends on your bank/payment provider, but typically appears within 10 business days.

Contact

For any refund/remake questions, contact: hello@minimagnetcompany.com